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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Lee_Gallacher05
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08-25-202406:51 AM
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Product: HP OfficeJet Pro 9019/Premier All-in-One Printer
I've recieved an email telling me that HP can only monitor your ink levels if I use instant ink supplied cartridges. The cartridges I have installed on the printer when necessary are supply in the post by HP. I have never used any other cartridge but the ones supplied by HP instant ink. Is this an error or are the cartridges they are supplying rubbish? I must once again say my cartridges are not store bought!!!!!!!
Is there something than can be done to sort this ?
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- HP OfficeJet Pro 9019 Premier All-in-One Printer
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- Inkjet printer
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I have the same question
1 REPLY 1
Irwin6
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08-27-202406:41 AM
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Hi @Lee_Gallacher05,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
I see that you are looking for help with your instant ink account cartridges error.
To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on thislink
Take care and have a good day.
Irwin6
HP Support
Irwin6
I am an HP Employee
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